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How should a notary handle a request from a signer who cannot understand English?

  1. Ask them to find a translator

  2. Provide a document in their preferred language

  3. Notarize without understanding the document

  4. Refuse to notarize the document

The correct answer is: Refuse to notarize the document

In situations where a signer cannot understand English, a notary's primary responsibility is to ensure that the signer comprehends what they are signing and the implications involved. This responsibility stems from the principle of ensuring informed consent and understanding in the notarization process. Refusing to notarize the document is appropriate because proceeding without a clear understanding of the document by the signer could lead to potential issues of validity and legality. The notary must ensure that the signer is aware of and agrees to the contents of the document, which is not feasible when there is a language barrier. It is also essential for the notary to avoid any risk of misunderstandings that could arise if the signer is not adequately informed due to a lack of proficiency in English. Encouraging the use of a qualified translator or providing documents in the signer's preferred language would be ideal in such cases to ensure clear communication and understanding.